{"id":8239,"date":"2023-07-10T13:57:12","date_gmt":"2023-07-10T11:57:12","guid":{"rendered":"https:\/\/roth-gruppe.de\/support\/"},"modified":"2026-07-07T12:37:04","modified_gmt":"2026-07-07T10:37:04","slug":"support","status":"publish","type":"page","link":"https:\/\/roth-gruppe.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n\r\n    <div class=\"wp-block-visual4-banner v4-banner alignfull background-tertiary img_left\">\r\n                    <figure class=\"wp-block-image size-large v4-banner-image is-style-corner\">\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"616\" src=\"https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-1024x616.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-1024x616.jpg 1024w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-300x181.jpg 300w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-768x462.jpg 768w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-1536x924.jpg 1536w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/support-2048x1232.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>            <\/figure>\r\n            <div class=\"v4-banner-text\">\r\n                <div class=\"v4-banner-text-wrap\">\r\n                    \t                 <p class=\"v4-banner-subheading\">Support<\/p>                      <h1 class=\"v4-banner-heading\">Whether it&#8217;s machine safety or technical service\u2014we&#8217;re here for you. <\/h1> \t                                <\/div>\r\n            <\/div>\r\n        \r\n\r\n\r\n\r\n    <\/div>\r\n\r\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Support \u2013 Comprehensive Assistance for Sustainable Automation Solutions<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our support services round out our commitment to comprehensive and sustainable automation solutions. Our customers can count on us: Our support doesn\u2019t end when a project is completed\u2014that\u2019s when it really begins. <\/p>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Our Approach to Support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For us, support is much more than just traditional service. It is an expression of our service philosophy\u2014a promise to apply our core technical expertise to ensure your long-term success. We view support as an essential part of our service portfolio. It involves actively assisting you with all matters related to your machine, system, or production line.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our approach is based on a clear philosophy: The customer is at the center of everything we do; their interests guide our actions, and achieving our goals is our benchmark.<\/p>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Comprehensive Service \u2013 From Prevention to Emergency Management<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For us, support isn&#8217;t just a last resort when a system is down or output is too low. Rather, it begins with targeted, intelligent measures to prevent technical failures. These include:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/roth-gruppe.de\/en\/?p=8005\" target=\"_blank\" rel=\"noreferrer noopener\">Expert advice even before the project begins<\/a><\/li>\n\n\n\n<li>Conducting Feasibility Studies<\/li>\n\n\n\n<li>Development of Customized Requirements and Specifications Documents<\/li>\n\n\n\n<li><a href=\"https:\/\/roth-gruppe.de\/en\/?p=8047\" target=\"_blank\" rel=\"noreferrer noopener\">Training, Maintenance, and Condition Monitoring<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A key component of our support is providing your employees with additional training on how to use the technologies we deploy. Equally important are regular maintenance tasks and the evaluation of the <strong> <\/strong>Machine safety standards and the use of intelligent software solutions to monitor critical plant data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using modern systems such as condition monitoring and online diagnostic capabilities, we ensure the long-term performance of your equipment\u2014reliably, proactively, and efficiently.<\/p>\n<\/div>\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\"><strong>Expert Support in an Emergency<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Despite preventive measures, we know that an unexpected plant shutdown can occur at any time. In such cases, our emergency hotline connects you directly to our experts\u2014who are fast, knowledgeable, and solution-oriented. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our experienced and highly qualified staff offer proven strategies and practical support to get your production back up and running as quickly as possible.<\/p>\n<\/div>\n\r\n\r\n    <div class=\"wp-block-visual4-related-content v4-related-content\">\r\n\r\n        <h2>Support Services<\/h2>\r\n\r\n        <div>\r\n                            <div class=\"v4-related-content-item two-columns\">\r\n                                        <a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/machine-safety-ce-marking\/\"><div class=\"v4-related-content-image\" style=\"background-image:url('https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/ce-kennzeichnung-scaled.jpg')\"><\/div><\/a>\r\n                    <div class=\"v4-related-content-inner\">\r\n                        <h3><a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/machine-safety-ce-marking\/\">Machine Safety &#038; CE Marking<\/a><\/h3>\r\n                        <p class=\"v4-related-content-excerpt\"><a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/machine-safety-ce-marking\/\">Expert guidance through all phases of the CE marking process&#8230;<\/a><\/p>\r\n                        <a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/machine-safety-ce-marking\/\"><\/a>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"v4-related-content-item two-columns\">\r\n                                        <a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/service\/\"><div class=\"v4-related-content-image\" style=\"background-image:url('https:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/08\/service-scaled.jpg')\"><\/div><\/a>\r\n                    <div class=\"v4-related-content-inner\">\r\n                        <h3><a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/service\/\">Service<\/a><\/h3>\r\n                        <p class=\"v4-related-content-excerpt\"><a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/service\/\">We&#8217;re here for you. Our support doesn&#8217;t end when a project is completed.<\/a><\/p>\r\n                        <a href=\"https:\/\/roth-gruppe.de\/en\/leistungen\/service\/\"><\/a>\r\n                    <\/div>\r\n                <\/div>\r\n            \r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>We take responsibility.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you need ad-hoc project support or comprehensive project management, we offer everything under one roof.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"http:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/07\/Ebene_1.svg\" alt=\"\" class=\"wp-image-303\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Costs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"http:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/07\/Ebene_1-1.svg\" alt=\"\" class=\"wp-image-302\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Schedule<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"http:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/07\/Ebene_1-2.svg\" alt=\"\" class=\"wp-image-305\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Quality<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\r\n\r\n<div id=\"contact-teaser-block_68e16de675521682564fc17fd0ad3e07\" class=\"wp-block-visual4-contact-teaser v4-contact-teaser alignfull  alignfull support  page\">\r\n\r\n                    <div class=\"v4-contact-teaser-left\">\r\n                <figure class=\"wp-block-image size-large v4-contact-teaser-image is-style-corner\">\r\n\t                <img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert-1024x682.jpg\" class=\"attachment-large size-large\" alt=\"Ein Mann steht im Vordergrund, w\u00e4hrend im Hintergrund leicht verschwommene Schaltschrankanlagen zu sehen sind\" srcset=\"https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert-1024x682.jpg 1024w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert-300x200.jpg 300w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert-768x512.jpg 768w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert-1536x1024.jpg 1536w, https:\/\/roth-gruppe.de\/wp-content\/uploads\/2025\/11\/support-ansprechpartner-christoph-merkert.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>                <\/figure>\r\n            <\/div>\r\n            <div class=\"v4-contact-teaser-right\">\r\n\t\t        \r\n                    <p class=\"v4-contact-teaser-subline\">\r\n\t\t\t\t        Your contact person                    <\/p>\r\n                    <p>Christoph Merkert<\/p>\r\n                    <p>Support<\/p>\r\n                    <a href=\"tel:+49 6265 92110\">+49 6265 92110<\/a>\r\n                    <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n                        <div class=\"wp-block-button is-style-tertiary\">\r\n                                                            <a class=\"Button wp-block-button__link\" href=\"mailto:Christoph.Merkert@roth-gruppe.de\">Send email<\/a>\r\n                                                    <\/div>\r\n                    <\/div>\r\n\t\t                    <\/div>\r\n        \r\n<\/div>\r\n\r\n\r\n\r\n    <div class=\"wp-block-visual4-keyword-teaser v4-keyword-teaser alignwide  alignwide\">\r\n\r\n         <p class=\"v4-keyword-teaser-subheading\">Roth Index<\/p>          <h2 class=\"v4-keyword-teaser-heading\">Are you looking for a specific area of expertise?<\/h2>         <div class=\"v4-keyword-teaser-wrap\">\r\n                    <\/div>\r\n        <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n            <div class=\"wp-block-button\">\r\n<!--                <a class=\"Button wp-block-button__link\" href=\"--><!--\">--><!--<\/a>-->\r\n                <a class=\"Button wp-block-button__link\" target=\"_blank\" href=\"https:\/\/roth-gruppe.de\/en\/index\/\">Keyword search<\/a>\r\n            <\/div>\r\n        <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Support \u2013 Comprehensive Assistance for Sustainable Automation Solutions Our support services round out our commitment to comprehensive and sustainable automation solutions. Our customers can count&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"section":[50],"class_list":["post-8239","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Roth Steuerungstechnik<\/title>\n<meta name=\"description\" content=\"Take advantage of our professional support\u2014reliable troubleshooting and expert advice from ROTH.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/roth-gruppe.de\/en\/?page_id=8239\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Roth Steuerungstechnik\" \/>\n<meta property=\"og:description\" content=\"Take advantage of our professional support\u2014reliable troubleshooting and expert advice from ROTH.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/roth-gruppe.de\/en\/?page_id=8239\" \/>\n<meta property=\"og:site_name\" content=\"Roth Steuerungstechnik\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RothGruppe\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-07T10:37:04+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/roth-gruppe.de\/wp-content\/uploads\/2023\/07\/Ebene_1.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/roth-gruppe.de\\\/en\\\/?page_id=8239\",\"url\":\"https:\\\/\\\/roth-gruppe.de\\\/en\\\/?page_id=8239\",\"name\":\"Support - 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